How to Survive the COVID-19 as a Service Business

In the past days collectively called as months, the most often words we heard were “pandemic” and “Quarantine”. Still both the words have nothing to do with each other,  a microscopic being still connects them. During these challenging quarantine times, one of the inevitable problems, as well as the solutions were bringing everything online.

The major activities that took this solution are online classes by all educational institutes, coaching training for all trainees irrespective of their fields, numerous small businesses and major person to person services are reduced.

From school physical education lessons to doctors’ appointments, more aspects of our daily lives have moved online due to this pandemic.

This is the high time where every service must be brought online to survive in their market positions and satisfy their customer needs. One of the leading and minor firms who can’t avoid these undeniable adaptations is obviously service providers.

Service businesses provide what?

In general service business refers to the small scale businesses that provide services based on our day to day life needs. They may be unnoticeable but without them, every day in our normal lives looks like a ‘Quarantine lockdown’.

To clarify in an unproblematic way the businesses or dealers who provide,

And it goes on.

What service business did before quarantine?

As we already knew from the above discussion, service providers provide services.

But what type of services do they provide? It totally relies on its customers. If their customers demand any plans for travel or any event, the tour/travel organizers or event organizers provide such services even from scratch.

If you think of grooming your bodily look, without your knowledge ‘gyms’ and ‘fitness coach’ come into your mind.

These providers handled every need of their individual customers with care.

What they did before this quarantine time was like our usual 24/7 household work.

It’s not at all flexible but we were so much depending on them.

What service business face during this time?

Before quarantine: It’s quite challenging for these small businesses to survive in even normal working days. Because they need clients every day of the month in the year to earn income as well as their needs. Despite the other service providers who leave service as physical skills such as gym trainers, fitness coaches, yoga masters, the other major services depend on customer requests, and their deliverables will be whole products.

So, eventually, they need requisites similar to their respective businesses.

During quarantine: But during these quarantine times, the worst affected were these local service providers and daily wages. The main way to reach the customers was by meeting them in person which is obstructed now. Gradually their customer demand became diminished and which led to downing their market place.

What service business should do during this quarantine

As the coronavirus pandemic spreads across our globe, it made everything we knew upside down and we are relying more on our technology than never before.

It eventually made workers do work from home, navigating the financial markets, and attempting to keep in touch online while they were busy with their ‘social distancing’.

No one knew this would be our state before months and the sudden rapid visitors to the virtual world.

So, it became unquestionable that every service must be brought online. Service providers are not an exception in this scenario.

On the other hand, this situation can help them to gain more customers. Gaining traffic in their market will become much easier since the whole internet has been facing more traffic, these days.

Though the internet is facing a lot of interruptions, it is doing just fine as the COVID-19 crisis gave it its biggest expansion in years. This will be the best time for every service provider to take their services online.

But, how can it benefit these service businesses?

As a matter of fact, if the service providers based on physical skills take this solution seriously, it may gain them a lot of customers. With the virtual connection between them and the customers, they can train them as much as they are with them.

They can interact with them, monitor them, and even guide them.

The service providers must be engaged with their workers and their customers to keep a good improvement during this hard time.

With Staff:

  •  The off-campus environment will gradually decrease the work mood. Because when you don’t have colleagues sitting next to you or across the table from you it can have an impact on you, so maintain communication as much as you can
  • Believe in planning! And go on with the plan flow!

With Customers:

  • Accept the situation and plan accordingly! Understand the customer especially during these times and work focused on that.
  • Process the customer requests in a simple manner! Because they won’t forgive bureaucracy particularly at this time.
  • Understand that the customers are also undergoing the same pressure and get stressed as you are. So, keep everything flexible.

GoSchedule’s contribution in these hard times:

With GoSchedule, small local service providers can manage their appointments grow their business online. It allows them to organize their sessions which can never be overbooked, track their payments. It can let them handle the burden work in the simplest style and particularly in these times, it can be the ‘greatest defender.’

Of all, this isn’t the last time we are going to see these types of situations. So it’s actually a bit of a wake-up call where businesses are starting to see they’re probably under invested for this kind of scenario.

It’s not about the fall, it’s all about how we come back!

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Mothi Venkatesh

Mothi Venkatesh

Co-founder @GoSchedule.

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