1. What is appointment scheduling software?
Appointment scheduling software is a web-based platform to book your appointments on an application or website in a very secure and convenient manner.
2. What is the difference between Online Booking Sites and Appointment Scheduling Applications?
Online booking sites are specifically designed for booking a single service, mostly like movie tickets, air tickets, etc. In contrast, an appointment scheduling software is where you can schedule for various services related to your personal or professional needs, such as one on one booking, group bookings, event booking, resource bookings, etc..
3. Is Appointment scheduling software secured?
Yes! Most of the appointment scheduling applications assure 100% security and safe transactions using the latest cloud-based technologies.
4. Will my scheduling platform have a mobile application?
It depends on the platform you are using. Some of the appointment scheduling services may have mobile applications such as Acuity Scheduling, Mindbody, Gigabook, etc. for ease of use, and some of the business will just run on web applications, although you can make your booking from your web application too.
5. Before what time is a meeting reschedulable?
The time limitation for rescheduling the appointment may differ from one application to another. Some appointment-scheduling software lets you frame your reschedulable time. Some have limitations over it. Usually, you can reschedule your meeting 2 hours prior to the meeting.
6. Can my clients make the payment online?
Yes, of course! most appointment scheduling applications will allow you to complete the payment online. You may do it with your debit/credit cards. These payment gateways are secure.
7. Will my bank details be secured while making the payments?
Yes, indeed, as the soul of the business is integrity and reliability, none of your client’s bank details will be exposed as the payment gateways are integrated into the software. Most of the payment integrations are Stripe, Razor pay, PayPal, etc. who don’t give access to the client information.
8. Will my staff have different login credentials?
Yes! As far as some of the best appointment scheduling software like GoSchedule are considered, Every member of the group will be given their login credentials. Still, with limited access, such as they can view only their calendar, they can’t customize the booking page, etc., whereas an admin can see all his staff’s schedule and customize the booking page too.
9. Will my staff get a personalized calendar?
Yes! They all will be having a personalized calendar, and they can also integrate it with their Google Calendar as far as GoSchedule is concerned.
10. Can I sync my calendar with the business calendar?
Yes, you can do that with GoSchedule. There is an option for you to integrate your Google calendar with your business calendar to make sure there is no overlaps in the booking that your clients make.
11. While an appointment is scheduled, who can view my customer’s details?
Most often, your client’s details are visible to the account admin and the associated staff member if the customer had opted.
12. What if my client doesn’t get a confirmation for the booking?
There are quite a few reasons they may not have received the confirmation email. Either the entered email id might be wrong, or sometimes their mail would have sorted the email as spam or junk, so do check the junk and spam emails. And if they still don’t find it, they can contact the respective support team via email or call them for assistance.
13. Can I permanently delete my account anytime?
Yes! You can delete your account permanently anytime, but make sure you remove all your card details(if any) and other essential information and can deactivate your account permanently by reaching out to the support team.
14. How do I contact a particular service provider?
The appointment you book will impart a confirmation email or a message that will have all the necessary information you need to know for that particular service. But if you don’t find any, you can simply contact the application support team, which functions 24/7 by visiting the companies official page.
15. Do all appointment scheduling software provide 24/7 customer support?
Yes, most of the appointment scheduling software provides 24/7 customer support, yet if you don’t get through them, you can undoubtedly drop an email, and they shall get back to you.
16. Do the clients need to call for canceling or rescheduling the appointments?
No! Your customers do not need to call your service provider to cancel or, reschedule the appointment unless they are facing any issue. Most often, appointment scheduling software provides feasibility to your customer to do it online by either giving the unique booking number in the portal and cancel it or emailing back to the support.